The Airports Council International (ACI) has recognized Nairobi’s Jomo Kenyatta International Airport (JKIA) and the Moi International Airport in Mombasa as the best airports in Africa.
The council, which is mandated to advance the collective interests of airports globally and access service quality, hailed the two top Kenyan airports for their excellence and service delivery.
ACI noted that the award was a result of surveys and analysis carried out through the 2021 period where the COVID-19 virus had crippled the transport sector.
“This new recognition is a complement to the ASQ Awards and recognizes airports that have demonstrated significant efforts to gather passenger feedback during the pandemic,” ACI World Director General Luis Felipe de Oliveira said.
“Your customers have spoken and recognized the successful efforts of your team in providing a superior customer experience during these difficult times.”
Kenya Airports Authority (KAA) in a statement lauded the recognition by the council as it vowed to aim higher to streamline airport journey.
“Good news as ACI World award Jomo Kenyatta, and Moi Intl. Airport the 2021 award for the best airport in Africa by size and region in the 5-15million and under 2million passengers per year categories respectively,” said KAA.
KAA Managing Director Alex Gitari said the authority is leveraging on the industry’s best practice as it seeks to adapt seamless passenger service at its airports in a bid to provide a safer, faster and more streamlined airport journey.
The news comes just as the authority prepares to host the 67th ACI African Conference and Exhibition in Mombasa between March 12-18, 2022.
According to KAA, the event will serve as a leeway for world partners to network and interact in developing airport activities.
“It will provide an ideal platform for aviation stakeholders from around the world to network & develop a common vision for the future of airport activities in Africa,” KAA stated.
