Sheila Kwamboka, widely known as Kwambox, the energetic and vibrant host of the Kiss FM breakfast show, recently took to social media to vent her frustration over an unresolved issue with a local business. Kwambox, who is also a well-known corporate emcee and events host, expressed her disappointment over an item she had ordered over a month ago that had yet to be delivered.
In a candid Instagram story, Kwambox revealed the details of her ordeal, sharing that she had placed an order from a particular shop, only to be met with weeks of silence and unresponsiveness from the business owner. Despite the extended waiting period, the shop had failed to provide any updates, and the owner, who had allegedly come highly recommended, was not answering calls or communicating in any way. Kwambox’s frustration was evident as she shared with her followers, saying, “The owner of this establishment allegedly is… He completely refuses to pick calls. It’s been a month. Anyway, that’s outfit number one. Stand by for the second tragedy…”
Her Instagram post quickly resonated with many of her followers, who began flooding her messages with similar stories of poor service experiences, many of them citing frustrations with the same business. This prompted a larger discussion on social media about the standards of customer service in Kenyan businesses, and the growing trend of dissatisfied consumers voicing their concerns.
In a follow-up message, Kwambox took the opportunity to explain why she chose to share her experience publicly. She emphasized that her decision to speak out was not only to vent her own frustration but also to inform others about the poor service she had received, especially since the business had come highly recommended by others. “The reason I share is to let you know my experience because he came highly recommended. Now y’all are DMing me, sharing your similar experiences with the same business… Instead of sharing reviews so they either improve or at least the next customer doesn’t get duped,” Kwambox explained.
Her post sparked a wave of support from her followers, many of whom encouraged her to keep sharing these kinds of experiences. Kwambox also used the opportunity to criticize the business for its lack of accountability, saying, “Clearly, he outsourced and was too lazy to oversee the work! I have five other ‘designers’—big powerhouses—playing these kinds of games, and I have receipts to prove it. Bite what you can chew and deliver on your word!”
The incident highlighted a growing concern among Kenyan consumers regarding the quality of service they receive, particularly from businesses that rely on word-of-mouth and influencer endorsements. The issue of poor service and unfulfilled promises is becoming increasingly common, and many consumers are beginning to speak out more openly, using social media platforms to share their experiences.
Kwambox’s experience is just one example of a larger issue in the Kenyan business landscape, where customers often feel neglected or deceived by businesses that fail to live up to their promises. Recently, other influencers and content creators, such as Soni Linda, have also voiced their frustrations with local brands that seem to prioritize influencer endorsements and social media appearances over the actual quality of the products or services they provide to regular customers.
For Kwambox, her post was a call for accountability and better customer service, not only from the business in question but from local businesses as a whole. “Instead of sharing reviews so they either improve or at least the next customer doesn’t get duped,” she stated, urging consumers to be more proactive in sharing their experiences to prevent others from facing similar challenges.
As this conversation continues to grow, it’s clear that consumers in Kenya are demanding more from businesses, pushing for transparency, accountability, and improved service standards. Through her candid posts and willingness to speak up, Kwambox has become a voice for many others who have been let down by the service industry and are calling for change.